k4club is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
This Privacy Policy (hereinafter referred to as the "Policy") is issued by k4club (hereinafter referred to as "the Platform", "we", "us", or "our") and governs the collection, processing, storage, and disclosure of personal data in connection with the operation of the k4club online casino and sports betting platform accessible at https://k4club.cam (the "Website").
k4club operates as an online gaming and sports betting platform serving registered players in Malaysia and other eligible jurisdictions. In the course of providing our Services — which include live casino games, sports betting, slot games, promotions, and customer support — we necessarily collect and process certain personal information about our Users.
We take the privacy and security of your personal data seriously. This Policy is intended to give you a clear, honest, and comprehensive account of our data practices so that you can make an informed decision about using our Services. This Policy should be read alongside our Terms & Conditions, which together constitute the full agreement between you and k4club.
By registering an account on k4club or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data in the manner described herein. If you do not agree with any aspect of this Policy, you should refrain from using the Platform.
Your Privacy Commitment: k4club does not sell your personal data to third-party advertisers or data brokers. We collect only the information necessary to operate our Services safely, lawfully, and in compliance with applicable Know Your Customer (KYC) and anti-money laundering (AML) obligations.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to: name, identity card number, email address, phone number, financial account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | k4club, the entity that determines the purposes and means of processing Personal Data collected via the Platform. |
| "Data Subject" / "User" | Any natural person whose Personal Data is processed by k4club — principally registered Players and visitors to the Website. |
| "Third Party" | Any natural or legal person, public authority, agency, or other body other than k4club and the Data Subject. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by the Data Subject that they agree to the processing of their Personal Data for a stated purpose. |
| "KYC" | Know Your Customer — the identity verification process conducted to confirm a Player's identity, age, and source of funds in compliance with applicable regulations. |
k4club collects Personal Data from Users through a number of channels and at various stages of the player lifecycle. The categories of data we collect are described below:
When you create an account on k4club, we collect: your full legal name, date of birth, nationality, email address, contact phone number, preferred currency, and a username and password of your choosing. This information is required to establish your account and verify your eligibility to use our Services.
To comply with applicable anti-money laundering regulations and to confirm that all players meet the minimum age requirement of 21 years, we may request additional verification documents including: a copy of your Malaysian National Registration Identity Card (MyKad) or passport, a recent utility bill or bank statement as proof of address, and documentation confirming ownership of your registered payment method. These documents are processed securely and accessed only by authorised compliance personnel.
When you make deposits or request withdrawals on the Platform, we collect information about the transaction, including: the payment method used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX via Maybank / CIMB / Public Bank / Hong Leong, or USDT TRC20), transaction amounts in Malaysian Ringgit (MYR), transaction timestamps, and payment provider reference numbers. Full card numbers or bank account credentials are never stored directly by k4club.
We maintain records of your gaming and betting activity on the Platform, including: bets placed, games played, wager amounts, session durations, win/loss outcomes, and bonus usage history. This data is used for account management, fraud prevention, responsible gambling monitoring, and regulatory compliance.
When you access the Platform, our systems automatically collect certain technical information, including: your IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URLs, pages visited, and session timestamps. This data is used to optimise the Platform's performance, detect suspicious access patterns, and improve the user experience.
If you contact our customer support team via Live Chat, WhatsApp, or email, we retain records of those communications — including the content of messages, timestamps, and resolution outcomes — for quality assurance purposes and to maintain an accurate history of your account interactions.
We Do Not Collect: k4club does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is strictly necessary for age and identity verification under applicable KYC obligations.
k4club processes the Personal Data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your registered account on the Platform, including authentication and security. |
| Service Delivery | Processing deposits and withdrawals, delivering gaming and betting services, and maintaining accurate account balances. |
| KYC & AML Compliance | Verifying your identity and age, screening against sanctions lists, and fulfilling anti-money laundering obligations. |
| Fraud Prevention | Detecting and preventing fraudulent, abusive, or illegal activity — including duplicate account detection, payment fraud, and collusion. |
| Responsible Gambling | Monitoring betting patterns to identify potential problem gambling behaviour and providing appropriate interventions and support resources. |
| Customer Support | Responding to queries, complaints, and support requests submitted via Live Chat, WhatsApp, or email. |
| Platform Improvement | Analysing aggregated usage data to improve the design, performance, and functionality of the Platform. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to registered players who have not opted out of marketing communications. |
| Legal Obligations | Maintaining records and disclosing data as required by applicable laws, regulations, and lawful orders from competent authorities. |
k4club processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
k4club does not sell, rent, or trade your Personal Data with third-party advertisers or data brokers. We may share your data with the following categories of recipients in the circumstances described below:
We share transaction-relevant data with payment processors and financial institutions necessary to execute your deposit and withdrawal instructions. This includes Malaysian e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay), DuitNow, FPX network participants (Maybank, CIMB, Public Bank, Hong Leong Bank), and cryptocurrency processing partners. These providers are bound by contractual obligations to process your data only as necessary to complete transactions and in accordance with applicable financial regulations.
To fulfil our KYC obligations, we may share verification data with regulated identity verification service providers. These partners process your documents and identity data solely for the purpose of confirming your eligibility to use the Platform and are subject to strict data security and confidentiality obligations.
k4club may disclose Personal Data to government bodies, regulators, law enforcement agencies, or courts where required to do so by law, regulation, or valid legal order. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
We engage trusted technology partners to provide hosting, cybersecurity, analytics, and customer support infrastructure. These providers access Personal Data only to the extent necessary to deliver their contracted services and are bound by data processing agreements that prohibit any use of data beyond the specified purposes.
No Data Sales: k4club has never sold, and will never sell, Player personal data to any third party for advertising, marketing profiling, or commercial data monetisation purposes. Your data is used exclusively to operate the Platform and fulfil our legal obligations.
k4club uses cookies and similar tracking technologies to improve the functionality, performance, and security of the Platform. A cookie is a small text file placed on your device by a web server when you visit the Platform. Cookies do not contain executable code and cannot be used to access other data on your device.
You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive alerts before cookies are set. Please note that disabling essential cookies will prevent certain features of the Platform from functioning correctly. For specific instructions on managing cookies in your browser, consult your browser's help documentation.
k4club does not use third-party advertising cookies or cross-site tracking cookies that would monitor your activity on other websites.
k4club retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The general retention principles we apply are as follows:
Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
k4club implements a comprehensive set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
Security Incident Response: In the unlikely event of a data security incident that poses a risk to your rights and freedoms, k4club will notify affected Users and relevant authorities within the timeframes required by applicable law, and will take immediate remedial action.
As a Data Subject, you hold a number of rights in relation to the Personal Data that k4club holds about you. We are committed to facilitating the exercise of these rights in a prompt, transparent, and accessible manner. Your rights include:
You have the right to request a copy of the Personal Data that k4club holds about you, along with information about how it is being processed. We will respond to verified access requests within 30 days.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly within your account profile, or contact support for assistance with other data corrections.
In certain circumstances, you have the right to request the deletion of your Personal Data — for example, where data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. Note that erasure requests may be subject to overriding legal retention obligations.
You have the right to request that we restrict processing of your Personal Data in certain situations — for example, while the accuracy of your data is being contested, or while an objection to processing is being evaluated.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
You have the right to object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though such objections will be assessed against k4club's legitimate grounds for processing.
Where we process your Personal Data on the basis of consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
To exercise any of the above rights, please contact our Data Protection team via email at [email protected] with the subject line "Data Subject Rights Request". We will verify your identity before processing the request and will respond within 30 calendar days.
k4club's Services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data relating to individuals under the age of 21. Age verification is a mandatory component of our KYC process, and any account found to belong to an individual under the age of 21 will be immediately closed and all associated data handled in accordance with applicable regulations.
If you are a parent or guardian and believe that your child (under 21) has provided Personal Data to k4club or has attempted to register an account, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including deletion of any data collected.
21+ Only: Online gambling is strictly an adult activity. k4club is committed to preventing underage access to our Platform and invests in age verification technology and processes to enforce this commitment. For players aged 21 and above only. Play responsibly.
In the course of operating the Platform, certain Personal Data may be transferred to and processed by third-party service providers located outside of Malaysia, including in jurisdictions where data protection laws may differ from those applicable in Malaysia. k4club ensures that any such international transfers are conducted only with third parties that provide an adequate level of data protection through: contractual safeguards (including standard data processing agreements), technical security measures equivalent to those employed by k4club, and, where applicable, recognised adequacy determinations or equivalent frameworks.
Where Personal Data is transferred to payment service providers operating in Malaysia — such as the financial institutions operating the FPX network, DuitNow, Touch 'n Go eWallet, or Boost — such transfers are subject to Bank Negara Malaysia's applicable guidelines and the data protection requirements of those licensed entities.
The k4club Platform may reference or integrate with third-party services — including payment gateways, game providers, and customer communication tools — for the purpose of delivering our Services. These third parties operate under their own privacy policies and data processing practices, which are independent of this Policy.
k4club is not responsible for the privacy practices of third-party service providers or for the content of any external websites that may be referenced on the Platform. We recommend that you review the privacy policies of any third-party providers whose services you interact with in connection with your use of k4club.
All third-party service providers engaged by k4club are subject to data processing agreements that restrict their use of your Personal Data to the specific, contracted purpose only and prohibit any independent use or onward sharing without k4club's prior written authorisation.
k4club reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. The revised Policy will be published on this page with an updated "Last Updated" date.
Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — we will provide registered Players with at least seven (7) days' advance notice via email or a prominent Platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by k4club, you may contact us through the following channels:
For formal data subject rights requests, please provide: your full registered name, registered email address, and a clear description of the right you wish to exercise. We will verify your identity before processing any rights request. We aim to respond to all data-related enquiries within 30 calendar days of receipt.
Response Commitment: k4club treats all privacy enquiries with the same seriousness as account and financial matters. Our Data Protection team reviews all formal requests individually and will not provide automated responses to formal data rights requests. We are committed to responding fully and transparently.
Six core commitments that underpin our approach to data privacy and security for every k4club player.
All data transmitted between your device and our servers is encrypted using bank-grade 256-bit SSL/TLS protocols. Your login credentials, payment details, and personal information are fully protected in transit.
k4club does not sell, rent, or trade your personal data with advertisers, data brokers, or any unauthorised third parties. Your information exists solely to operate your account and fulfil our legal obligations.
We collect only the information genuinely necessary to provide our Services and meet regulatory requirements. We do not harvest data speculatively or for any purpose beyond those described in this Policy.
You hold clear rights over your personal data — access, correction, deletion, restriction, portability, and objection. k4club responds to verified rights requests within 30 days and takes every request seriously.
k4club uses only essential functional and analytics cookies. We do not deploy cross-site advertising trackers or third-party profiling cookies. Your browsing activity outside the Platform is never monitored by us.
We do not retain your data indefinitely. Our retention schedules are based on regulatory requirements and operational necessity. Data is securely deleted or anonymised once the applicable retention period expires.
k4club is built on trust — and trust starts with being transparent about how we handle your data. Explore the Platform with confidence knowing your privacy is protected.
For players aged 21 and above only. Play responsibly. Questions about your data? Contact us at [email protected]